Refund & Returns Policy

Effective Date: July 2025 | Store: SALATANA

We want you to be completely satisfied with every purchase. If something isn't right, here's how we handle it.

Our Return Window

You have 7 days from the date of delivery to request a return or refund. After this window, we are unable to process returns.

Eligible Reasons for Return

• Item arrived damaged or defective
• Wrong item delivered
• Item significantly different from product description
• Item was not delivered within the stated timeframe

Non-Eligible Items

For hygiene and safety reasons, the following cannot be returned once opened:

• Skincare, serum, and topical beauty products
• Lip care products
• Dietary supplements and chewables
• Hair care topical treatments

These items are only eligible for return if they arrive sealed and unopened, or if demonstrably defective on arrival.

How to Start a Return

1. Contact us at support@salatana.store within 7 days of receiving your order
2. Include your order number, photos of the item, and a brief description of the issue
3. Our team will review your request within 2 business days
4. If approved, we will provide return instructions or arrange a replacement

Refunds

Once your return is confirmed and received, refunds are processed within 3–5 business days. For Cash on Delivery orders, refunds are issued via mobile money or bank transfer, coordinated directly with you.

Exchanges

We offer exchanges on defective or incorrectly shipped items, subject to stock availability. If the same item is unavailable, a full refund will be issued.

Questions?

Reach us at support@salatana.store — we're here to help.